At Daud Bharat, customer satisfaction is important to us. We strive to ensure that every product delivered meets our quality standards and customer expectations. However, if you are not completely satisfied with your purchase, this Returns & Exchanges Policy outlines the conditions, process, timelines, and applicable charges for returns and exchanges.
By placing an order on Daud Bharat, you agree to the terms described below.
1. Eligibility for Returns & Exchanges
Customers may request a return or exchange within 7 days from the date of delivery.
To be eligible for a return or exchange, the product must:
* Be unused and unwashed
* Be in original condition
* Include all original tags and labels
* Be returned in original packaging
* Not show signs of wear, damage, alteration, or misuse
Products failing to meet these conditions may not qualify for return or exchange approval.
Daud Bharat reserves the right to inspect returned items before approving refunds or exchanges.
2. How to Initiate a Return or Exchange
To request a return or exchange, customers must email our support team at:
The email should include:
* Order number
* Full name
* Contact information
* Reason for return or exchange
* Photos of the product if applicable
Our support team will review the request and provide further instructions regarding the return process.
Requests submitted after the 7-day window may not be accepted.
3. Return Shipping Charges
A return shipping fee of Rs 100 will be applicable for approved returns and exchanges.
This amount may be deducted from the final refund amount or charged separately depending on the return method.
The return shipping fee helps cover reverse logistics, packaging handling, and courier processing costs.
Daud Bharat reserves the right to revise return shipping charges without prior notice.
4. Exchange Policy
Customers may request exchanges for eligible products subject to stock availability.
Exchanges are typically processed after the returned product successfully passes quality inspection.
If the requested replacement item is unavailable, customers may be offered:
* Alternative product options
* Store assistance
* Refund via bank transfer where applicable
Exchange timelines may vary depending on logistics and inventory availability.
5. Bundle & Pack Purchase Policy
Products purchased as part of bundles, combo packs, or multi-item offers are subject to special exchange conditions.
Such items are not eligible for standard returns.
Bundle or pack purchases may only be exchanged for another available design, subject to:
* Product availability
* Approval after inspection
* Applicable exchange processing fee of Rs 100
Partial returns from bundle purchases may not be accepted.
6. Non-Returnable & Non-Exchangeable Situations
Returns or exchanges may not be accepted under the following circumstances:
* Products used, washed, or damaged after delivery
* Missing original tags or packaging
* Products returned without prior approval
* Requests raised after the return window
* Items damaged due to misuse or improper handling
* Customized or specially modified products
* Partial returns from combo or bundle purchases
Daud Bharat reserves the sole right to determine product eligibility after inspection.
7. Damaged, Defective, or Incorrect Products
If customers receive:
* Damaged products
* Incorrect items
* Manufacturing defect
They should contact [[email protected]] within 7 days of delivery.
Customers should share:
* Order details
* Clear images/videos of the issue
* Packaging photos if applicable
Our team will investigate the issue and provide a suitable resolution.
Failure to report such issues promptly may affect claim eligibility.
8. Refund Policy
Approved refunds are processed through bank transfer only.
Customers may be asked to provide accurate bank account information to facilitate the refund.
Refund processing timelines may vary depending on:
* Banking procedures
* Verification timelines
* Return inspection completion
Typically, approved refunds are initiated within a reasonable timeframe after the returned item passes inspection.
Shipping charges, convenience fees, and applicable return shipping deductions may not be refundable unless otherwise stated.
9. Quality Inspection Process
All returned products undergo quality inspection before refunds or exchanges are approved.
Inspection may evaluate:
* Product condition
* Tag availability
* Signs of usage
* Damage or alterations
* Packaging condition
If the returned product fails inspection, the return or exchange request may be rejected and the product may be shipped back to the customer.
10. Cancellation Policy
Orders may only be cancelled before dispatch.
Once an order has been dispatched, cancellation requests may not be accepted.
Customers may instead initiate a return request after successful delivery if eligible under this policy.
11. Limitation of Liability
Daud Bharat shall not be liable for:
* Delays caused by courier partners
* Return shipment losses due to improper packaging
* Incorrect bank details submitted by customers
* Failed deliveries due to inaccurate addresses
* Damage caused after delivery
Our maximum liability shall not exceed the amount paid for the product.
12. Contact Information
For all return, exchange, and refund-related queries, customers may contact:
Email: [email protected]
Website: daudbharat.com
Our support team will make reasonable efforts to assist customers and resolve concerns promptly.
13. Policy Updates
Daud Bharat reserves the right to modify, update, or revise this Returns & Exchanges Policy at any time without prior notice.
Customers are encouraged to review this page periodically for updates.
Continued use of the website after modifications constitutes acceptance of the revised policy.